https://www.fox10phoenix.com/news/911-phone-lines-internet-down-arizona-authorities-man-died

Data from Phoenix PD last year says an average of 2 out of 10 callers wait longer than 20 seconds.

https://www.12news.com/article/news/local/valley/phoenix-set-back-by-police-dispatch-staff-shortages/75-9d0b59d5-3431-4693-88ab-867a44cd8f6b

Ensuring Dispatcher Excellence Through Training Standards
Thursday, May 12 | 3PM Eastern (live) or On-Demand
FREE! Click here to register!

From their first day on the job, telecommunicators must be prepared to provide exceptional service to callers in...

Our Pa$sw0rds are Br0k3n! Rethinking Account Security
Wednesday, April 27 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Not a member? Join today to receive access!
Click here to register!

Your center’s cybersecurity isn’t just the job of the...

Neal elected 2nd Vice President, will serve as association President in 2024-25

 Today, NENA: The 9-1-1 Association announced that Melanie Neal ENP of Guilford Metro (NC) 911 has been elected by the organization’s members to serve on its Board of...

The NENA Partner in Education Recognition (PIER) Program honors PSAPs with an exceptional dedication to education. To receive a PIER certificate, an agency must demonstrate a commitment to improving the knowledge, skills, and abilities of all...