Escalation/Feedback

If you are experiencing a 9-1-1-related issue that is not being resolved quickly or effectively, the State 9-1-1 Office has created an Escalation Form to assist.  

Note:  The forms below are intended for emergency communication centers to escalate.  These are not forms for the general public to complete.  

When to Use the Escalation Form:  

First, please escalate issues using the contacts provided by AT&T and Comtech before reaching out to the state.  

If your concern remains unresolved, complete the escalation form to notify our team.  

We are here to ensure 9-1-1 services run smoothly--your feedback helps us improve solutions with our vendors.

Note:  Please do not email or text escalation information to one team member.  This delays response.  All members of the State 9-1-1 Office receive notification upon submittal of the form.  

AZ 9-1-1 Program Escalation Form

What Happens Next?

Once submitted, all members of the State 9-1-1 Team will receive a notification.  

A team member will review your request and follow up with you directly.

In addition to the Escalation Form, the State 9-1-1 Office has created a Feedback Form to hear about your experiences.

When to Use the Feedback Form:

If a ticket was not handled properly or you were dissatisfied with the service received.

If you want to recognize exceptional service from a state-funded vendor.

What Happens Next?

Your feedback will be shared with all members of the State 9-1-1 Team.

While feedback is important to us, these notifications are not considered critical; a team member will review and respond accordingly.

State-funded Vendor Feedback Form