https://www.fox10phoenix.com/news/911-phone-lines-internet-down-arizona-authorities-man-died

Data from Phoenix PD last year says an average of 2 out of 10 callers wait longer than 20 seconds.

https://www.12news.com/article/news/local/valley/phoenix-set-back-by-police-dispatch-staff

Ensuring Dispatcher Excellence Through Training Standards
Thursday, May 12 | 3PM Eastern (live) or On-Demand
FREE! Click here to register!

From their first day on the job, telecommunicators must be

Our Pa$sw0rds are Br0k3n! Rethinking Account Security
Wednesday, April 27 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Not a member? Join today to receive access!
Click here to register!

Your

Neal elected 2nd Vice President, will serve as association President in 2024-25

 Today, NENA: The 9-1-1 Association announced that Melanie Neal ENP of Guilford Metro (NC) 911 has been elected by the

The NENA Partner in Education Recognition (PIER) Program honors PSAPs with an exceptional dedication to education. To receive a PIER certificate, an agency must demonstrate a commitment to improving

The NENA Managing & Monitoring NG9‑1‑1 Information Document provides guidance to 9‑1‑1 Authorities at all levels, and to their vendors, on considerations and best practices for monitoring and managing

Volunteers are sought to actively contribute and participate in the next phase of updating the ANSI accredited NENA Standards for 9-1-1 Professional Education.  This work will provide standards

Next Generation 9‑1‑1 can put the telecommunicator virtually “at the scene” experiencing the incident directly through data received from audio, video, both recorded and real-time, text, and graphic

Every April, America recognizes the importance of 9-1-1 by designating it as National 9-1-1 Education Month. In communities nationwide, public-safety educators promote vital messages about how, when