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News
911

https://www.fox10phoenix.com/news/911-phone-lines-internet-down-arizona-authorities-man-died

PPD

Data from Phoenix PD last year says an average of 2 out of 10 callers wait longer than 20 seconds.

 

https://www.12news.com/article/news/local/valley/phoenix-set-back-by-police-dispatch-staff

Desert

Ensuring Dispatcher Excellence Through Training Standards
Thursday, May 12 | 3PM Eastern (live) or On-Demand
FREE! Click here to register!

From their first day on the job, telecommunicators must be

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Our Pa$sw0rds are Br0k3n! Rethinking Account Security
Wednesday, April 27 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Not a member? Join today to receive access!
Click here to register!

Your

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Neal elected 2nd Vice President, will serve as association President in 2024-25

 Today, NENA: The 9-1-1 Association announced that Melanie Neal ENP of Guilford Metro (NC) 911 has been elected by the

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The NENA Partner in Education Recognition (PIER) Program honors PSAPs with an exceptional dedication to education. To receive a PIER certificate, an agency must demonstrate a commitment to improving

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The NENA Managing & Monitoring NG9‑1‑1 Information Document provides guidance to 9‑1‑1 Authorities at all levels, and to their vendors, on considerations and best practices for monitoring and managing

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Volunteers are sought to actively contribute and participate in the next phase of updating the ANSI accredited NENA Standards for 9-1-1 Professional Education.  This work will provide standards

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Next Generation 9‑1‑1 can put the telecommunicator virtually “at the scene” experiencing the incident directly through data received from audio, video, both recorded and real-time, text, and graphic

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Every April, America recognizes the importance of 9-1-1 by designating it as National 9-1-1 Education Month. In communities nationwide, public-safety educators promote vital messages about how, when