Free Webinar on TC Training Standards

Ensuring Dispatcher Excellence Through Training Standards
Thursday, May 12 | 3PM Eastern (live) or On-Demand
FREE! Click here to register!

From their first day on the job, telecommunicators must be prepared to provide exceptional service to callers in crisis, many of whom are facing matters of life or death. To ensure the best-possible emergency response to the public, many states and agencies have adopted minimum-training standards for 9-1-1 professionals. Attend this special webinar to learn:

  • Why training standards are important, whether required by your state or not;
  • What resources are available to help your agency meet your state’s standards, or to develop your own; and
  • How you can ensure that your telecommunicators are receiving the training they need to succeed in 9-1-1.

Can't attend on the 12th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Presenters: Vicki Pickett, ENP – NENA | Kate Elkins – National 911 Program | Dan Koenig, ENP – Palm Beach County (FL) Public Safety Department

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the twelve-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Questions? Contact Amanda Tegtmeyer with the NENA Education team.