Domestic Violence Incidents: Call Taking Is Crucial
Wednesday, August 28 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Not a member? Join today to receive access!
Click here to register!
Domestic-violence 9-1-1 calls are intense, emotional, and dangerous; and the way a telecommunicator handles the incident can have a huge impact on the outcome. Attend this hour-long webinar to learn:
- Techniques to start these calls off right, right from the beginning;
- The correct way to question victims and suspects, including what NOT to say;
- How to protect victims throughout the incident; and
- Potential hazards involved in domestic-violence calls.
Presenter: Jennifer Kirkland, ENP ? Vail (CO) Public Safety Communications Center | NENA Education Advisory Board
CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.
Can't attend on the 28th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.
Questions? Contact Amanda Tegtmeyer with the NENA Education team.