Today is a great step forward for 9-1-1. After a robust discourse on how to improve indoor location, the Commission has taken action that will undoubtedly help emergency responders ? both in the 9-1-1 center and in the field ? better locate 9-1-1 callers. The Z-axis metric put in place by today?s vote ? the same metric agreed upon by industry and public safety ? is both technically feasible and... more
Before a PSAP takes advantage of the features and functions that NG9-1-1 allows the operational impacts must be understood and addressed. NENA's NG9?1?1 Operational Impacts on the PSAP Information Document is meant to provide authority-having jurisdictions and/or PSAP administrators information regarding operational impacts and options that might be considered to address these impacts. Please... more
The NENA Standard for Communications Center/PSAP Daily Personnel Operations contains both normative requirements and prohibitions as well as examples, recommendations, and options to assist PSAP managers with the development of agency specific Daily Personnel Operations policies and procedures. Use of this standard will assist agencies in the creation of a cohesive and comprehensive SOP,... more
Congratulations to the fifty-six 9-1-1 professionals who passed the fall 2019 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage.
New International Alliance, Initiated by NENA, Will Work to Accelerate Next Generation Emergency Communications Worldwideby NENA CEO, Brian Fontes
A new pact among public-safety organizations in the United States, Canada, the United Kingdom, and Europe will accelerate innovation in the three-digit emergency-communications systems that serve almost 1 billion citizens.
On November 5, I had the... more
Communicating With ConfidenceThursday, December 12 | 1PM Eastern (live) or On-DemandFREE! Click here to register!
Join NENA for the the latest edition of the Women in 9-1-1 (WIN) webinar series!
The saying ?It?s not so much what you say; but how you say it? does have merit for many women in leadership roles. However, it is also important to keep the audience in mind and adjust your message to... more
Having adjudicated all comments, the subject document is now considered ?stable.? Per NENA IPR, Section 4.5 a ?Stable Form Notice? is being issued and is shown below.
4.5 Declarations during Review
When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group... more
In recent years, 9?1?1 industry experts have discussed the importance of the role of professional education for the position of telecommunicator. Across North America, programs have emerged in high schools, vocational schools, and colleges in order to find the right people and expose them to what they can expect as a telecommunicator.
The NENA Standards for 9?1?1 Professional Education will guide... more
Public safety organizations representing members in, Canada, the European Union, United Kingdom, and the United States today signed a first-of-its-kind agreement to work together to improve the emergency communications systems that serve nearly one billion people worldwide.
Under the pact, the Association of Public-Safety Communications Officials, Canada (APCO Canada), the European Emergency... more
Earlier this week, the Federal Communications Commission (FCC) published a draft Report & Order and Further Notice of Proposed Rulemaking that, if adopted at the commission?s November 19 meeting, will significantly improve 9-1-1?s ability to locate callers in multi-story buildings. These rules and proposals are a great step forward for 9-1-1 and for everyone who relies on public safety... more