NENA News, Press & Stories
The NENA Hearing Standards for Public Safety Telecommunicators provides assistance to public safety answering points (PSAPs) in establishing Americans with Disabilities Act (ADA)-compliant hearing standards for public safety telecommunicators. It is a function of the public safety Telecommunicator to receive and process audible information from various telecommunications devices as well as... more
The NENA Information Document for GIS Data Stewardship for Next Generation 9?1?1 supports the development of complete, accurate and current GIS datasets to be used within NG9 1 1 systems. These datasets will be used to validate call location information, to route calls to the correct responding agency, and to display locations in context for call handling purposes. Following the recommendations... more
Nutrition, Fitness, & Sleep Awareness for 9-1-1
Wednesday, January 29 | 3PM Eastern (live) or On-DemandFREE for NENA Members | Not a member? Join today to receive access!Click here to register!
Working in 9-1-1 is not only stressful, but can significantly impact your health. In theory, improving your overall wellness may seem simple ? but it certainly isn?t easy. In this webinar, you will... more
From the office of California Assemblymember Rudy Salas:
Today, Assemblymember Rudy Salas (D-Bakersfield) joined a group of public safety dispatchers from across the state for a press conference to celebrate Assembly Bill 1945 (AB 1945), which would recognize the brave work of public safety dispatchers by classifying them as first responders. Currently, the Federal government describes... more
NENA is proud to announce that the association's application to become a member of the European Telecommunications Standards Institute (ETSI) has been approved. ETSI is a leading standardization organization for Information and Communication Technology (ICT) standards fulfilling European and global market needs, with a mission focused on providing platforms for interested parties to work together... more
Using the New NENA PSAP RegistryWednesday, January 15 | 3PM Eastern (live) or On-DemandFREE! Click here to register!
NENA?s Enhanced PSAP Registry and Census (EPRC) is a secure, cloud-based, interactive mapping-and-search tool that contains contact information and boundary information for PSAPs in the United States. The EPRC helps PSAPs deliver requests for service to the proper center in cases... more
The NENA Managing & Monitoring NG9?1?1 Information Document provides guidance to 9?1?1 authorities at all levels on considerations and best practices for adoption in managing and monitoring NG9?1?1. The topics covered are comprehensive and general guidance is given to assist Authorities in planning for NG9?1?1 as the authority transitions from legacy 9?1?1 to a full implementation of NG9?1?1... more
NENA is disappointed to announce that the language contained in the House version of the 2020 National Defense Authorization Act to reclassify public safety telecommunicators as a "Protective Service" occupation has not been included in the reconciled bill.
However, the lessons we?ve learned from this process have given us clearer vision and better tools to continue the fight for... more
Before a PSAP takes advantage of the features and functions that NG9-1-1 allows the operational impacts must be understood and addressed. NENA's NG9?1?1 Operational Impacts on the PSAP Information Document is meant to provide authority-having jurisdictions and/or PSAP administrators information regarding operational impacts and options that might be considered to address these impacts. Please... more
The NENA Standard for Communications Center/PSAP Daily Personnel Operations contains both normative requirements and prohibitions as well as examples, recommendations, and options to assist PSAP managers with the development of agency specific Daily Personnel Operations policies and procedures. Use of this standard will assist agencies in the creation of a cohesive and comprehensive SOP,... more