NENA News, Press & Stories
NENA seeks volunteers for a new working group to write a NENA Information Document that will provide guidance and recommended best practices to the PSAPs for the use of supplemental location and caller information as identified in the Recommended Best Practices for Supplemental 9-1-1 Location Data document created by NENA staff, NASNA and iCERT. In addition to supplemental location data, this... more
Evolving Technology for PSAPs' Changing NeedsSponsored by Motorola SolutionsThursday, September 10 | 1PM Eastern (live) or On-DemandFREE! Click here to register!COVID-19 and social unrest have resulted in changes to timelines and plans for implementing cloud technology. If this is true for your PSAP, you are not alone. Many PSAPs are considering a move to the cloud sooner than anticipated. The... more
Pursuant to NENA's Bylaws, notice is hereby given that the membership of the National Emergency Number Association will hold a virtual annual meeting via Zoom on Tuesday, September 15 at 3PM Eastern. The membership is advised of the following agenda: I. Announcement of next annual conference site and dates II. Reports of activities and financial condition of the association III. Members?... more
NENA: The 9-1-1 Association, together with our partner EENA: European Emergency Number Association, are pleased to invite interested organizations to save the date for the first intercontinental interoperability testing event for NG9-1-1 and NG112 next-generation emergency calling.This collaborative intercontinental interoperability testing event will be planned, supported, and conducted through... more
NENA applauds the FCC?s work to implement 9-8-8 as the nationwide short code for the National Suicide Prevention Lifeline. For more than 50 years, the nation has benefited enormously from universal, simple access to emergency response; suicide-related calls should be no different. We believe a dedicated, easy-to-remember method for reaching the suicide prevention lifeline will lead to more robust... more
Therapy Animals: Helping 9-1-1 One Paw at a Time
Wednesday, August 26 | | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Not a member? Join today to receive access!
Click here to register!
This webinar provides a replicable case study that shows how you can implement an employee-decompression plan, which includes therapy-dog visits as a part of a healthy PSAP environment. Attend to learn... more
The Vetting Mental-Health-Provider Resources for Employee Assistance Programs (EAPs) working group will produce an information document that will inform agencies when developing or refining their EAPs. The document will define EAP, identify different types of EAPs with the advantages and shortcomings of each EAP type, and identify specific criteria for professional mental health and wellness... more
America?s 9-1-1 community is energized and encouraged by the U.S. House of Representatives? vote this week to create a new $12 billion federal grant program to upgrade America?s 9-1-1 centers to Next Generation 9-1-1.
The grant program was included in H.R. 2, the Moving Forward Act, a package of federal transportation and infrastructure bills, which was approved by the House on Wednesday. If... more
The NENA 3D GIS working group will produce a document that will define requirements and guidelines for handling of expression of caller location in three dimensions (X/Y/Z coordinates), including confidence and uncertainty. These guidelines will include methods to convert a height above ellipsoid (HAE) value to height about ground level (AGL) or floor level, so that the information is more... more
The NENA Standard for 9?1?1 Call Processing facilitates the processing of 9?1?1 calls by PSAPs and serves as a basis for the development of SOPs. Use of this document standardizes the method of call handling across jurisdictional boundaries. This provides consistency in the processing of emergency and non-emergency calls and improve service to the public.
Further, this new standard consolidates... more