NENA Launches New Online Introductory Training Program for 9-1-1 Dispatchers

NENA: The 9-1-1 Association and delivery partner Virtual Academy are excited to announce the availability of a new, 40-hour, self-paced, online course entitled Telecommunicator Core Competencies. The class provides the essential and foundational training that 9-1-1 professionals need to deliver effective and efficient 9-1-1 service to the public. Upon completion of this program, graduates are equipped to excel in their roles.

?This course sets a new standard for excellence in introductory training for 9-1-1 professionals,? said NENA CEO Brian Fontes. ?NENA is proud that, through our partnership with Virtual Academy, we?ve been able to create an invaluable resource for individuals, trainers, and 9-1-1 centers. Now more than ever, it is imperative that everyone who handles 9-1-1 calls receives the best possible training from day one. NENA?s Telecommunicator Core Competencies program makes that possible at a price everyone can afford.?

The curriculum, built to meet and exceed the recommended minimum-training guidelines issued by the U.S. National 911 Program, provides best-in-class practical knowledge and skills in areas , including:

  • Call handling and processing for all emergency types;
  • Using emergency management systems and databases;
  • Quality assurance and quality improvement;
  • Customer service;
  • Critical thinking
  • PSAP-technology basics;
  • Radio systems;
  • Legal concepts;
  • Interpersonal communications; and
  • Health and wellness.

The course has a low, one-time cost of $299 for individuals, with no recurring fees or recertification requirements. Groups can obtain reduced-price, multi-seat licenses by contacting NENA Education Director Ty Wooten, ENP.

Dr. Nassar Nassar, CEO and founder of Virtual Academy, stated, ?We are excited about continuing our partnership with an industry association leader like NENA in this new avenue. The foundational level of the Core Competencies course allows for a strong, dynamic, and engaging foundation of knowledge that 9-1-1 professionals need and deserve as they begin their careers.?

Click here to learn more about the Telecommunicator Core Competencies course.