Managing & Monitoring NG9-1-1 Information Document Available for 2nd Review & Comment

April 14, 2022

The NENA Managing & Monitoring NG9‑1‑1 Information Document provides guidance to 9‑1‑1 Authorities at all levels, and to their vendors, on considerations and best practices for monitoring and managing NG9‑1‑1 services and infrastructure. The document covers end-state NG9‑1‑1 deployments and transitional deployments moving toward full NG9‑1‑1 functionality. This document contains information and advice; it does not contain requirements or specifications. The document is separated into two sections: one for state, province, or regional authorities, and one for responding agency authorities like Public Safety Answering Points and Emergency Communication Centers.

As this is a 2nd public review, only the highlighted text is open for comment. 

Members of the Working Group can download the document and submit comments by going here and selecting "Add a Comment" from the "Edit" icon. Others can download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

When submitting comments, please include 1) the line number(s) associated with each comment; 2) a brief explanation of the comment(s); and 3) suggested resolution(s) for each comment. Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links, please document them under one comment and list the page and line number for each. 

All comments are due by May 13, 2022. Contact the NENA Committee Resource Manager with any questions or concerns.