"Managing & Monitoring NG9-1-1" Document Available for Public Review & Comment

The NENA Managing & Monitoring NG9-1-1 Information Document provides guidance to 9-1-1 authorities at all levels on considerations and best practices for adoption in managing and monitoring Next Generation 9-1-1 (NG9-1-1). The topics covered are comprehensive and general guidance is given to assist authorities in planning for NG9-1-1 as they transition from legacy 9-1-1 to a full implementation of NG9-1-1. The document has been updated to include Best Practice Thresholds for Monitoring NG9-1-1 Functional Elements, Threat Protection and Mitigation Strategy for handling various types of cyberattacks, and discussion of PSAP Credentialing Agency (PCA) and Validation Policy.
 
Members of the Working Group may  download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon.
 
All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.
 
Please complete all requested data and "Save," or, if submitting multiple comments, select "Save and Add Another."
 
If submitting a substantial number of substantive comments and/or edits, commenters may add a single comment in NWS Comment Manager and attach an edited version of the document containing tracked changes. To do this, scroll down to "Add Supporting File" on the comment page and select the file you have edited.
 
If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one (1) comment and list the page and line number for each.  For example:
  • Page 22, Line 761: correct muse to most
  • Page 51, Line 905: correct Maine to main
  • If the correction is within a table, provide the table name and page number of error and specific details of change
All comments are due by Friday, October 15, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.
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