NENA is now accepting applications for the position of 9-1-1 & PSAP Operations Director. Click here for the full job description and submission instructions. The deadline to apply is 5:00PM Eastern on Thursday, February 28, 2019.
The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.
Click here for additional information on the award, including criteria, past recipients and more. Click here to submit your nomination online... more
Overcoming PSAP Staffing Challenges
Wednesday, January 30 | 3PM Eastern (live) or On-DemandFREE for NENA MembersClick here to register!
Do an Internet search for ?PSAP staffing? and you?ll get dozens, if not hundreds, of results detailing the staffing crisis facing 9-1-1 centers. Some blame low pay, others blame stress, and still others blame the working environment. All of them ask: How do we... more
Three videos about text-to-9-1-1 have been created for the deaf, deafblind, hard of hearing, and speech disabled as a joint effort between the NENA Public Education Sub-Committee and the NENA Accessibility Committee. The videos explain how to text 9-1-1 in areas that have the service, as well as what happens in areas where it is not currently available. Videos are in ASL, captioned, and include... more
NENA has established a scholarship program to honor the
commitment of William "Bill" McMurray, ENP, Past President, to the
mission of NENA and 9-1-1 education. The scholarship will be awarded for the
NENA 2019 Conference & Expo, and covers the conference
registration fee and four nights of lodging at a conference hotel (to be
determined by NENA upon awarding of scholarship). Travel expenses... more
Voting for NENA's 2019-20 Board of Directors commences on Monday, March 11. On that day, eligible members will receive an email with a direct link to NENA's online ballot along with voting instructions. Once a member logs in, he or she will be able to review the nominations and vote. After officially casting a vote, the voter will not be able to change his or her vote or access the ballot again... more
NENA: The 9-1-1 Association announced today that Brandon Abley has joined the NENA staff as the association's new Technical Issues Director. Abley has spent his entire career supporting public-safety communications in North America, transitioning through a variety of roles in the government and private sector.
In his new role, Abley will contribute a technically-focused viewpoint to NENA... more
CenturyLink has confirmed a Thursday-night service outage that has impacted its customers? ability to reach 9-1-1. As with past outages, this event again highlights the urgent need to transition America's 9-1-1 centers to more robust and resilient Next Generation 9-1-1 networks. NG9-1-1 can intelligently route around outages, redirect calls to other regions, and use backup facilities in ways that... more
As the 9-1-1 association, standards-development work is a foundational element of NENA?s leadership role in the public-safety community. To help improve and expand our standards-development efforts, NENA has recently completed a restructuring of the NENA Development Group?the volunteer-led committees and working groups that create NENA's standards and other documents.
This restructure sees... more
NENA Standard Managers Guide to Title II: Direct Access assists managers in bringing PSAPs into compliance with the ADA. Utilizing this standard will enhance the quality of service provided to the public, including the estimated 38 million people in the United States who have hearing loss. It is important to remember that the DOJ is the only agency that can determine if the PSAP is in compliance... more