NENA is proud to announce that the association's application to become a member of the European Telecommunications Standards Institute (ETSI) has been approved. ETSI is a leading standardization organization for Information and Communication Technology (ICT) standards fulfilling European and global market needs, with a mission focused on providing platforms for interested parties to work together... more
Using the New NENA PSAP RegistryWednesday, January 15 | 3PM Eastern (live) or On-DemandFREE! Click here to register!
NENA?s Enhanced PSAP Registry and Census (EPRC) is a secure, cloud-based, interactive mapping-and-search tool that contains contact information and boundary information for PSAPs in the United States. The EPRC helps PSAPs deliver requests for service to the proper center in cases... more
The NENA Managing & Monitoring NG9?1?1 Information Document provides guidance to 9?1?1 authorities at all levels on considerations and best practices for adoption in managing and monitoring NG9?1?1. The topics covered are comprehensive and general guidance is given to assist Authorities in planning for NG9?1?1 as the authority transitions from legacy 9?1?1 to a full implementation of NG9?1?1... more
NENA is disappointed to announce that the language contained in the House version of the 2020 National Defense Authorization Act to reclassify public safety telecommunicators as a "Protective Service" occupation has not been included in the reconciled bill.
However, the lessons we?ve learned from this process have given us clearer vision and better tools to continue the fight for... more
Today is a great step forward for 9-1-1. After a robust discourse on how to improve indoor location, the Commission has taken action that will undoubtedly help emergency responders ? both in the 9-1-1 center and in the field ? better locate 9-1-1 callers. The Z-axis metric put in place by today?s vote ? the same metric agreed upon by industry and public safety ? is both technically feasible and... more
Before a PSAP takes advantage of the features and functions that NG9-1-1 allows the operational impacts must be understood and addressed. NENA's NG9?1?1 Operational Impacts on the PSAP Information Document is meant to provide authority-having jurisdictions and/or PSAP administrators information regarding operational impacts and options that might be considered to address these impacts. Please... more
The NENA Standard for Communications Center/PSAP Daily Personnel Operations contains both normative requirements and prohibitions as well as examples, recommendations, and options to assist PSAP managers with the development of agency specific Daily Personnel Operations policies and procedures. Use of this standard will assist agencies in the creation of a cohesive and comprehensive SOP,... more
Congratulations to the fifty-six 9-1-1 professionals who passed the fall 2019 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage.
New International Alliance, Initiated by NENA, Will Work to Accelerate Next Generation Emergency Communications Worldwideby NENA CEO, Brian Fontes
A new pact among public-safety organizations in the United States, Canada, the United Kingdom, and Europe will accelerate innovation in the three-digit emergency-communications systems that serve almost 1 billion citizens.
On November 5, I had the... more
Communicating With ConfidenceThursday, December 12 | 1PM Eastern (live) or On-DemandFREE! Click here to register!
Join NENA for the the latest edition of the Women in 9-1-1 (WIN) webinar series!
The saying ?It?s not so much what you say; but how you say it? does have merit for many women in leadership roles. However, it is also important to keep the audience in mind and adjust your message to... more