News
Having adjudicated all comments, the subject document is now considered ?stable.? Per NENA IPR & Antitrust Policy, Section 4.5.1 ?Stable Form Notice? is being issued and is shown below. 4.5 Declarations during ReviewWhen any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee, the Committee Resource Manager shall send a Stable Form Notice to all... more
The Changing Role of the Telecommunicator in NG9-1-1 Standard is intended to give Authorities Having Jurisdiction an understanding of how NG9?1?1 will change the role of the Telecommunicator and guidance to assist with educating stakeholders and decision makers on the changing role of the Telecommunicator.Download the document and submit comments by going here and then select "Add a Comment" from... more
There are many Functional Elements (FEs) within an NG9-1-1 system that are used to process emergency calls. Some of these FEs may be within a specific agency, in another agency or elsewhere in an Emergency Services IP Network (ESInet). In many cases,
an emergency call is related to, or results in the creation of an ?Incident? as defined in NENA STA-010.2-2016. As public safety communication... more
Women in 9-1-1 Webinar Series: Finding Your Voice in NENAThursday, June 10 | 1PM Eastern (live) or On-DemandFREE! Click here to register!Join this Women in 9-1-1 (WIN) webinar to hear how some of the influential female leaders of NENA working groups got to where they are. Learn how to get involved, as well as tips for making your voice heard in a group of strong personalities and feeling... more
Congratulations to the forty-three 9-1-1 professionals who passed the spring 2021 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage.
Hiring & Training for an NG9-1-1 WorldWednesday, May 26 | 3PM Eastern (live) or On-DemandFREE for NENA Members | Not a member? Join today to receive access!Click here to register!NG9-1-1 significantly changes the capabilities of 9-1-1 centers. With those new and expanded capabilities, the role of the telecommunicator evolves and PSAPs needs to update their hiring and training practices to... more
The NENA Peer Support Team Development, Implementation, and Oversight Information Document provides guidance on how to develop, implement, and oversee a Peer Support Program. Information provided covers the most basic tenants of a Peer Support Program but may also reference expansions or enhancements the reader may use if they have the available resources and/or means. Focus on 9 1 1 industry... more
NENA: The 9-1-1 Association and delivery partner Virtual Academy are excited to announce the availability of a new, 40-hour, self-paced, online course entitled Telecommunicator Core Competencies. The class provides the essential and foundational training that 9-1-1 professionals need to deliver effective and efficient 9-1-1 service to the public. Upon completion of this program, graduates are... more
The Public Safety Communications & Railroad Interaction Standard Operating Procedures standard aids Public Safety PSAPs, railroad communication centers, and railroad personnel in the development and implementation of standard operating procedures for emergency communications protocols pertaining to railroad and railroad related emergencies.We are seeking volunteers with knowledge of PSAP... more
Charles Cullen, ENP elected 2nd Vice President; Leah Hornacek, ENP elected North Central Region DirectorToday, NENA: The 9-1-1 Association announced that Charles Cullen, ENP of the University of California, San Francisco (UCSF) Police Department and Leah Hornacek, ENP of Grand Traverse County (MI) 911 have been elected by the organization?s members to serve on its Board of Directors and help lead... more
