Congratulations to the twenty-eight 9-1-1 professionals who passed the summer 2019 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage.
NENA's GIS Template Working Group is pleased to announce the availability of its DRAFT GIS data templates for public review and consideration. The GIS templates are a direct interpretation of the NG9-1-1 GIS Data Model (NENA-STA-006.1-2018).
The primary purpose of the GIS data templates is as a common data structure for data exchange between agencies or their vendors. As best stated by the... more
NENA is pleased to open the nominations process for our 2020-21 Board of Directors election! This election will be for the following positions:
Second Vice President
Southeastern Region Director
Western Region Director
Each Officer or Director of the Association at the time of their nomination and throughout all times during their candidacy and term(s... more
Domestic Violence Incidents: Call Taking Is CrucialWednesday, August 28 | 3PM Eastern (live) or On-DemandFREE for NENA Members | Not a member? Join today to receive access!Click here to register!Domestic-violence 9-1-1 calls are intense, emotional, and dangerous; and the way a telecommunicator handles the incident can have a huge impact on the outcome. Attend this hour-long webinar to learn:... more
On August 13, the NENA Board traveled to APCO's annual conference in Baltimore, MD and met with the APCO Board to discuss a number of matters that involve both organizations and affect our respective members. While there is considerable work to be done, NENA looks forward to opportunities for productive conversations between the two organizations. We hope a continued dialogue can help solve the... more
Empowering Women in 9-1-1Wednesday, September 18 | 1PM Eastern (live) or On-Demand FREE! Click here to register!
Join NENA for the kickoff of the Women in 9-1-1 (WIN) webinar series! Attend this hour-long webinar where nationally-recognized leaders will provide:
Insights on developing leadership skills to grow as a 9-1-1 professional;
Ideas about how we as women (and allies) can better... more
Teaching the Adult LearnerWednesday, July 31 | 3PM Eastern (live) or On-DemandFREE for NENA Members | Not a member? Join today to receive access!Click here to register!
When developing or planning training programs, facilitating meetings, or organizing work groups, it is important to consider the various needs of all learners on your team. Join us for this hour-long webinar discussing:
Types of... more
Real-Time Text in 9-1-1
Wednesday, August 7 | 3PM Eastern (live) or On-Demand FREE! Click here to register!
Real-time text (RTT) capabilities benefit both 9-1-1 "callers" and dispatchers alike - and the technology is available today! Join PSAP and tech experts for this special webinar to learn:
What RTT is, why it's needed, and how it differs from SMS text-to-9-1-1;
How RTT "calls" are... more
The NENA Standard for 9-1-1 Call Processing standardizes the method of call handling across jurisdictional boundaries, provides consistency in the processing of emergency and non?emergency calls, and improves service to the public.
Only substantive edits from the initial public review are open for comment at this time and those edits are indicated by yellow highlighted text. You may both... more
NENA has established a new Wellness Committee tasked with not only identifying health and wellness issues affecting 9-1-1 professionals, but also developing (or revising) standards and best practices related to the identified issues. The focus of the committee is to provide resources that will promote and aid in the improvement of the physical and mental wellbeing of 9-1-1 professionals in both... more