The NENA Managing & Monitoring NG9?1?1
Information Document provides guidance to 9-1-1 authorities at all levels, and to their vendors, on considerations and best practices for monitoring and managing NG9-1-1 services and infrastructure. The document covers end-state NG9-1-1 deployments and transitional deployments moving toward full NG9-1-1 functionality. This document contains information and advice; it does not contain requirements or specifications. The document is separated into two sections: one for state, province, or regional authorities, and one for responding agency authorities like PSAPs.